Hi,
I know that Fujitsu's main market it's not the accessories but it has got a big portfolio and many innovative products, sometimes earlier than competitors. Since a year or so we are offering them to our customers in order to increase value to the sell and improve revenues. Unfortunately I think there not much effort from the Company to work on that field so there are many things to improve. Let's list some of them:
Timings:
We have to wait for three weeks for an accessory that should go with the product on the sell as a cross-selling. If you got it and you can show it, you sell it. Unfortunately none it’s stocking accessories and timing doesn’t seems to improve. Well I’m lying, we are small stocking accessories for the moment (we’re a small company) and selling them to any other partner or our customers. Maybe someone should review logistics.
Web page product updates:
We still can found on the Web the Wireless Laser Mouse WI400 instead of the newest WI410, the Wireless W200 instead of W210 or the Bluetooth Mouse V470 that has been replaced by the better and much cheaper BT3 (test it, just incredible to sell with laptops).
Some other product are shown on the Web but they can not be ordered, that’s the case of K910 keyboad (at least in Spain), the Touchpad TP400 (great innovation for people who has muscular problems with their mouse), the presenter R400, or the last one, the E22 Touch display that is not even on the System Architect files but it’s already published on the Web in order to sell.
Documentation:
Another issue, it’s that there are some missing datasheets even in the Fujitsu Extranet for Partners. That makes it quite difficult to know what we are selling. For example, I couldn’t found the M515T Grey mouse datasheet (hopefully we can test them on the PC’s). Neither the datasheet for the newest Bluetooth Keyboard LX370 (the LX360 it’s another great product, nine euros cheaper than the new one, but we can’t know why) or the datasheet for new Keyboard SCR2 eSIG (although this one it’s still planned for the end on 2014).
Finally there’re some errors or at least missing data on some datasheets that some times show few info for the product. For example take a look on the Keyboard KB SCR2 datasheet. Maybe I’m wrong cause I couldn’t test it already (hope on the next order, last time I ordered it but they send me the SCR model instead). It really has Audio: line-in/microphone connector

It has room for that and could be really innovative on a keyboard (depending on the position of the PC) but maybe not on that kind of keyboard.
Another example, the newest Soundsystem Tube 2100 that replaces DS P2100 Tube. We can order it but nowhere on the Web appears it, only in the extranet. Even more the datasheet shows few info. How are the satellites connected to the subwoofer? Wire (how long), Bluetooth,…? It has got any kind of earphones connector, has got any external power unit, how many watts

Well, many things to answer, to solve…. Thanks for your time