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Apr 17 2014

Customize Your Workplace Systems with DeskView Load

One of the biggest challenges for today's IT teams is to deliver a clean and consistent desktop/workplace experience to end users. Fujitsu DeskView Load helps to reduce the efforts normally connected with the setup of hundreds or thousands of desktops and other devices so that organizations can save some real money.

Three decades after they first arrived in corporate and home offices, PCs and related devices have pretty much become a commodity for the end user. Back in the 1980s and well into the 1990s, every new piece of hardware was regarded as a complex machine that obviously took some time to get used to. But as technology evolved, more and more systems entered the market in a ready-to-run state with the operating system (OS) and some basic applications pre-installed. As a result, most people now expect them to work like a TV set or kitchen appliance – all a normal user 'should have' to do is to press the power button and start working immediately, preferably without noticeable boot times. Surprisingly enough, these expectations are fulfilled in the vast majority of cases, which in turn leads customers to believe that nothing is easier than to supply functional systems to the workplace.

We all know, however, that things aren't that simple in reality. As it turns out, setting up workplace systems easily winds up among the most-dreaded tasks in any IT department. That's not really a surprise; after all, the process is as tiresome and boring as it is error-prone, and most administrators (and their employers) can well imagine there are more useful things to do, such as optimizing existing infrastructures or deploying new services to departments and workgroups. Fujitsu DeskView Load eliminates this pressure and helps IT departments to free up necessary capacities for productive work while at the same time enabling them to drastically cut costs.

First-Time Installation: The Standard Procedure
But what actually is DeskView Load? By Fujitsu's definition, it's a personalized first-time installation service for operating systems and applications that covers all necessary steps right down to the first system boot. This may sound a little abstract, but from a customer's perspective it's fairly easy to comprehend: DeskView Load enables IT staff to deliver customized systems that 'just work' to his employees' offices in the shortest time possible, without the need for costly manual configuration. To achieve this, a larger part of the installation process is transferred from the IT department's hands to those of Fujitsu and its channel partners. In other words, manufacturer know-how is injected directly into the setup process, and the risk of installing wrong or unfit software that could lead to system failures is eliminated from the get-go.

To better understand this, let us look at how the standard installation process works these days. Typically, it includes the following steps:

  • The customer kicks off the process by ordering workplace systems from our channel partners or directly from Fujitsu.
  • The partner then sets up rollout management and support at his own rollout center and forwards the order to Fujitsu if necessary.
  • Fujitsu ships the hardware to the rollout center with the OS and drivers pre-installed.
  • At the rollout center, the partner personalizes the systems as per customer order and removes all pre-loaded software – and hence Fujitsu know-how – in the process.
  • Finally, the partner ships the reconfigured systems to the customer's IT department or directly to the workplaces.

It's obvious from this description that the rather complicated process deserves some simplification that makes it faster, more reliable and, in the end, less expensive.

The DeskView Load Difference
So why exactly is DeskView Load the better alternative? Put simply, because it offers improvements in three key areas:

  • Complexity: DeskView Load helps customers, partners and Fujitsu to avoid time-consuming, pricey intermediate steps. Instead of delivering pre-configured systems to a rollout center, our hardware is delivered directly to the data center – either readily customized ex works or for on-site tuning.
  • Error prevention: As outlined above, the standard procedure includes the removal of any pre-installed software at the rollout center. This is particularly critical because it not only affects the OS, but also the drivers needed to run certain components, e.g. graphics cards. As a result, the rollout team will either spend hours, if not days trying to find and validate the correct drivers. Or worse, they may even install the wrong software by mistake, which would render the affected systems useless. With DeskView Load, the team can avert these dangers and make sure that the latest drivers are preinstalled, so that all systems work as expected.
  • Costs: The standard procedure also requires setting up two logistics pathways for delivery – one from Fujitsu to the rollout center, and the other from the rollout center to the customer's site. This double effort produces unnecessary extra costs. By contrast, DeskView Load ensures that all systems are delivered directly to the customer; additional transportation and storage costs belong to the past.

To achieve this, we join forces with our partners and customers' rollout teams. Together, we develop an installation concept that reflects individual customer needs. Within this concept, each party has clearly defined responsibilities as described below.

For easy implementation, we follow a proven approach and divide the software collection for each system – the "load" – into three independent modules – one for the OS, one for drivers, and one for applications. Among these, Fujitsu has the sole responsibility for the driver module – meaning we select and install a choice of certified hardware drivers and guarantee that they will work as required. Responsibilities for the OS and application modules may vary; these can either be created by Fujitsu, a Fujitsu partner or the customers' rollout team. To finish the installation of these user-specific packages, all DeskView Load clients need to boot within the customer's IT infrastructure. The first boot may take place at a customer's data center (DeskView Load @ Customer). However, from a cost perspective it makes more sense to integrate it into the production process (DeskView Load @ Factory); in these cases, the first boot is carried out at the rollout center between the testing and final packaging phases, in a so-called incubator area.1

For detailed information, please contact your account manager.

 

1 To facilitate this process, customers still need to run external sites of their IT infrastructure, which a client can access during the start-up phase. Fujitsu will provide and maintain the necessary hardware infrastructure, while customers test operating systems, applications and management suites in virtual environments at their own responsibility.

Torsten Labusch

 

About the Author:

Torsten Labusch

Torsten Labusch is a Value Consultant at Fujitsu Technology Solutions.

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